BUS 430 Quiz 9 NEW

  1. GE’s Six Sigma problem solving approach employs five phases. Which is not one of the phases?
  2. Which of the following is not a part of Philip Crosby’s philosophy of quality?
  3. is not directly related to W. Edwards Deming?
  4. Which does not fit with Six Sigma implementation?
  5. Machine down time and downgrading costs are examples of which
  6. Six Sigma efforts have use all of the following concepts and methods except
  7. relate to Six Sigma except
  8. The dpmo or epmo for a three-sigma quality level is
  9. At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of __?
  10. Which of the following is not one of W. Edwards Deming’s 14 points?
  11. ISO 9000:2000 principles consist of all of the following except
  12. In reference to quality cost classifications, training and equipment design would fall in the __ category.
  13. Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement?
  14. In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with
  15. Which of the following is not considered part of Total Quality?
  16. Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to
  17. Which of the following suggests a process that is not in control?
  18. Which of the following is not related to a continuous metric?
  19. Which of the following is most closely related to Statistical Process Control (SPC)?
  20. To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) __ is used.
  21. Common cause variation is
  22. Indications in a control chart of an out-of-control situation include all of the following except
  23. Testing whether a computer boots up the first time is an example of
  24. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is
  25. Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is
  26. c-charts
  27. Common cause variation
  28. Which of the following is not a component of a control system?
  29. If one was monitoring the average time to load a web page, the chart to use would be the
  30. Which is not related to a discrete metric?