College of Computing and Informatics Case Study Deadline: Day 7/12/2021 @ 23:59 [Total Mark for this Assignment is 10] Student Details: Name: Name: Name: ID: ID: ID: CRN: Instructions: • • • • • • • • • • You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on Blackboard via the allocated folder. These files must not be in compressed format. It is your responsibility to check and make sure that you have uploaded both the correct files. Zero mark will be given if you try to bypass the SafeAssign (e.g., misspell words, remove spaces between words, hide characters, use different character sets, convert text into image or languages other than English or any kind of manipulation). Email submission will not be accepted. You are advised to make your work clear and well-presented. This includes filling your information on the cover page. You must use this template, failing which will result in zero mark. You MUST show all your work, and text must not be converted into an image, unless specified otherwise by the question. Late submission will result in ZERO mark. The work should be your own, copying from students or other resources will result in ZERO mark. Pg. 01 AMAZING PIZZA SHOP CASE STUDY Introduction about Amazing Pizza Shop: Amazing Pizza Shop is a traditional pizza shop established in 1999. It was a small shop owned by two persons. One of them was responsible for buying goods and bringing them to the shop two times a day (every morning and late afternoon). The other one is managing the shop activity and arranging shifts for employees. They work 24/7 and have three shifts. They employ wellexperienced employees in each shift. The shop has three chefs for making the dough and sauce, three well-trained employees for preparing and putting the ingredients, and three well-trained employees for cooking the pizza and controlling the oven heat. The order process in Amazing Pizza Shop: The owners work on this shop and have other employees to help them. The process starts and by welcoming the customer and giving them the menu. The customer looks into the menu then places their order. The cashier writes down the order on a separate paper for each customer, calculates the prices, and then asks the customer to pay (3 minutes). After getting the payment, the cashier handed the paper of each order to the second employee. The second employee then starts to prepare the dough based on the order (the shop has two bases: thin and thick). After preparing the dough, the employee puts it into the plate and hand to the next employee (4 minutes). The third employee puts the special pizza sauce of their amazing pizza shop (1 minute). Then it hands it manually to the third employee responsible for mixing the ingredients based on each customer’s order (3 minutes). The fourth employee takes the plate, puts it into the oven until it is ready, and then gets it back (3 minutes for thin base-5 minutes Pg. 02 for thick base). The fifth employees tack the pizza and package it then hands it to the customer (1 minute). The current situation of Amazing Pizza Shop: The shop starts to get a lot of orders that are over its capacity due to its reputation. It usually gets around 20 orders from persons coming to their shop in each hour. Each order – on average – includes 3-5 pizzas of different bases and ingredients. However, the shop lost a couple of its experienced employees responsible for preparing and cooking the pizza. The Issues in Amazing Pizza Shop: The Amazing Pizza Shop was very successful and had many customers and significant revenue. However, the shop starts to lose many of its loyal customers and receives a considerable number of complaints. The managers started to investigate the complaints they received. They also contacted their loyal customers to understand the different issues more clearly. After this deep investigation, they categorized the issues into the following categories: • Some of the pizza types are unavailable in the early afternoon or late night. • The waiting time becomes unacceptable to the customer. • The pizza sauce is sometimes little and sometimes too much. • The quantity of ingredients is not always the same, affecting the taste as each ingredient becomes dominant. • The thick base of the pizza dough is sometimes undercooked. • The customers sometimes get some of their pizza colds. • The customers sometimes get the wrong order. Pg. 03 The requirements to solve Amazing Pizza Shop process issue: Besides the available information, you are expected and allowed to make assumptions, if you need, to improve the process and solve the issue of the Amazing Pizza Shop. You are requested to solve the issue of the Amazing Pizza Shop by answering the following questions. Pg. 04 Learning Outcome(s): CLO1.1: Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations.s: Question One 3 Marks Explain the main Input, Process activities, and Output of the Amazing Pizza Shop. Then, calculate the cycle time and the throughput time for this process. Also, find out the bottleneck activities and suggest a way to solve them. Pg. 05 Learning Outcome(s): CLO2.1: Design ES architectural models for various business processes. Question Two 2.5 Marks Model current (As-Is) process using BPMN 2.0 utilizing any tool such as Visio and analyze As-Is process from time and quality perspectives. Pg. 06 Learning Outcome(s): Question Three 4.5 Marks Suggest ways for improving the current process utilizing IT & IS technologies CLO2.1: Design considering different stakeholder perspectives, views, and viewpoints. Next, ES architectural explain how your suggestions and proposed To-be process will solve Amazing models for Pizza Shop issues. Finally, model your proposed process (To-be) using BPMN various business 2.0. processes.
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